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Customer Support


Context Help

If you feel lost inside our Control Panel, the very first step you should take is to press the Help button, which is visible on each and every page. A pop-up window will open. It offers elaborate information about all the actions that you can carry out on the given page. Each pop-up menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast range of educational videos clarifying how to work with our hosting Control Panel. They're meant for those of you who would like to see how things are getting done instead of just reading articles. In this way, anyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't find the answer you searching for, have a glance at our extensive Frequently Asked Questions database, which covers questions asked by actual customers and provides practical solutions. We constantly "revamp" our Frequently Asked Questions database with new articles in order to cover all the innovations and new additions to our system.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions section either, we have a excellent team of tech support engineers available 24-7-365 and ready to help you with any problem. Each support ticket you submit will be answered in less than sixty minutes (the average response time is approximately twenty mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 220189

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com